ID 10324 "Describe features, benefits and advantages of a range of products and services", NQF Level 4, six credits
After completing Module 1, receptionists will be able to:
- Understand their part in sales and marketing
- Understand the sales process
- Apply basic retail principles in the practice
- Discuss the importance of communication
- Know and understand the three different forms of communication
- Assess own communication and listening skills
- Use proper telephone etiquette
- Identify the three forms of non-verbal communication
- Know what to do to have a professional image
- Know that first impressions are lasting impressions