• ID 10324 "Describe features, benefits and advantages of a range of products and services", NQF Level 4, six credits

    After completing Module 1, receptionists will be able to:

    • Understand their part in sales and marketing
    • Understand the sales process
    • Apply basic retail principles in the practice
    • Discuss the importance of communication
    • Know and understand the three different forms of communication
    • Assess own communication and listening skills
    • Use proper telephone etiquette
    • Identify the three forms of non-verbal communication
    • Know what to do to have a professional image
    • Know that first impressions are lasting impressions
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