ID 10324 "Describe features, benefits and advantages of a range of products and services", NQF Level 4, six credits

After completing Module 1, receptionists will be able to:

  • Understand their part in sales and marketing
  • Understand the sales process
  • Apply basic retail principles in the practice
  • Discuss the importance of communication
  • Know and understand the three different forms of communication
  • Assess own communication and listening skills
  • Use proper telephone etiquette
  • Identify the three forms of non-verbal communication
  • Know what to do to have a professional image
  • Know that first impressions are lasting impressions